Let HP identify any out-of-date or missing drivers and software. Look at the System Information file attached for details. It matches the product: Scanner Parts for HP Scanjet. Sivaswami Created on June 8, I don’t see my operating system. This item doesn’t belong on this page.

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This item may be a floor model or store return that has been used. Please use the product number and serial numbers of the new product to validate warranty status.

HP ScanJet G Photo Scanner – flatbed scanner – desktop – USB Overview – CNET

I recommend you to install the scanner driver in compatibility mode. No software or drivers are available for this product with the selected operating system.

The item may have some signs of cosmetic wear, but is fully operational and functions scanjjet intended. Sivaswami Replied on June 14, My contention is When the scanner was working perfectly with WIndows 7 over last 3 years, By upgrading to Windows 10 why should be made to buy extra software which neither HP nor MicroSoft guarantees. HP has scanned your product but currently has no suggestions for driver updates.


HP Customer Support – Software and Driver Downloads

V I cannot operate it from the desktop as all Desktop shortcuts for the scanner is vanished. Sivaswami’s post on June 14, Warranty removed from product: HP Download and Install Assistant makes it easy to download and install your software.

Look at the System Information file attached for details. Learn more about HP’s privacy policy. This product was sold by a third party.

I am thrilled with it. There was no disk for the unit and it is difficult to find a download program for it. Scanner Parts for HP Scanjet.

Product has been exchanged: Did this solve your problem? Choose ‘Refresh’ to update the list. Pictures are of the actual item you will receive. Show less Show more.

Nyima Yonten Replied on June 8, I have the same question Scahjet Pacific and Oceania. This is a work-horse of a scanner. Please get back to us with an update on issue with using Scanner in Windows 10, we will be happy to help.


I recommend you to refer to the steps provided in the below Microsoft Help Article about printer issues and check if it helps.

Sivaswami Replied on June 9, Thank you for your patience. Nyima Yonten Replied on June 14, This page ph Javascript. Select all Deselect all. Still it is the same problem persists.